Customer Experience & Contact Center Forum
19
Mar
-
21
Mar
2023
When
Miami

USA
Where

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Event

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Consero Was Created To Connect After attending countless mega-conferences, we knew our formula must be different. So we challenged every convention and detail of our past experience in order to build something entirely distinct and truly transformati

19 - 21 Mar 2023
In-Person

Speakers and Delegates
Industry Experts and Thought Leaders

Vice President Consumer Sales
Chief XM Strategy Officer
Vice President Customer Experience Strategy
Director of Customer Excellence
Vice President of Growth
Head of Consumer Care Learning & Performance Improvement
Senior Vice President, Customer Success
Principal, Strategic Growth
Global Experience Services Director
Manager, Customer Success
VP, Customer Experience
VP of Sales

Sponsors and Exhibitors
Brand, Media and Promotional Partners

Qualtrics

Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands.

Class

Class is software developed by Class Technologies Inc., a company founded by education software pioneer Michael Chasen. Class adds teaching and learning tools to Zoom and makes the virtual classroom feel like a real classroom.

CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement.

eGain Corporation

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.

Verint

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.

GetFeedback

Take the straight path to CX insights. GetFeedback puts the customer feedback you need directly into your CRM and the systems your team uses every day.

Laivly

Meet Laivly, an attended AI platform designed specifically for contact centers. We equip friendly humans with intelligent automations to create the best customer experiences on the planet.

root

The world's largest and most respected organizations partner with Root, a part of Accenture, to realize positive strategy and culture change.

Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.

Cresta

Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest Our real time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from ever

Replicant

Replicant was founded on the belief that machines are ready to have useful complex conversations that will transform the way we interact with the world starting with customer service As a leader in Contact Center Automation Replicant helps companies

Zenarate

Zenarate AI Coach helps leading brands develop confident top performing agents through Simulation Training Zenarate s AI Coach is used worldwide every day in over a dozen countries including the U S Canada Mexico Philippines India and Europe in 13 la

PolyAI

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.

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