ICMi Contact Center Expo: A Digital Experience
27
Apr
-
28
Apr
2022
When
Virtual
Where

ICMI's Contact Center Expo: A Digital Experience offers the content you need from the comfort of your own desk. Expert and experienced, the inspirational keynote speakers will heighten you and your team's awareness on organizational excellence, unflappable leadership, and a healthy, productive culture.

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Informa is a leading international intelligence, events and scholarly research group. We're here to champion the specialist, connecting people with knowledge to help them learn more, know more and do more.

27 - 28 Apr 2022
Virtual

Speakers and Delegates
Industry Experts and Thought Leaders

Senior Director of Customer Experience
Customer Care Strategy & Technology Leader
Practice Leader, Strategy & Operations Consulting
Senior Director, Global Salesforce
Course Author/Instructor
Principal Analyst, Customer Engagement

Sponsors and Exhibitors
Brand, Media and Promotional Partners

Salesforce

We bring companies and customers together on the #1 CRM. Sharing the news, events, and innovation you need to change the world for good.

Chrome Enterprise

Google Chrome Enterprise provides the OS, browser, and devices your business needs to cloud-power your workforce. It empowers IT with the cloud-first, user-friendly business capabilities of Chrome OS, Chrome Browser, and Chrome devices.

8x8

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.

Verint

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.

Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries.

Khoros

Khoros is a global leader in digital-first customer engagement software.

Edify

Edify connects businesses with customers and employees with each other.

Anexinet

Anexinet delivers the outcomes modern organizations require by turning disruption into opportunities via modern solutions that provide dependable, measurable results. We understand that every digital transformation journey is unique.

Ujet.CX

UJET is the world’s first and only cloud contact center platform for smartphone era CX.

Contacto

The most reliable cloud Contact Center Solution, powered by Plivo’s trusted cloud communications platform, helps you exceed customer needs, keep your agents productive, and identify coaching opportunities in real time.

Balto

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ICMI

Whether it's your people, your processes or your strategy, ICMI wants to partner with you to take your customer service to the next level.

HDI

In 1989, HDI became the first professional association created for the technical support industry.

Starbucks

Starbucks is committed to caring for the health and well-being of our partners and customers as we serve our communities through the lens of Our Mission and Values, and continue to navigate the COVID-19 pandemic.

Regal Voice

Regal Voice powers timely, personalized calls and text message conversations as part of B2C outreach and sales. We believe businesses should talk with their customers at important moments instead of just emailing them.

Geomant

With offices across the globe and certified by leading technology providers including Avaya, Microsoft, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency,

Hammer

Migrating a contact center to the cloud can seem a strenuous task.

Organizer

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