Customer Service & Experience West 2023
10
May
-
11
May
2023
When
San Diego

USA
Where

In today's business landscape, CX (Customer Experience) plays a critical role in driving growth and maintaining a competitive edge. Those who neglect this potential will fall behind their competitors, losing out on customer loyalty and revenue. Attending Reuters Events: Customer Service & Experience 2023 in San Diego on May 10-11 is the first step in equipping yourself with the necessary insights, evidence, and statistics to convince your C-Suite to invest in CX initiatives. The event features an impressive lineup of industry leaders, including CXOs and VPs from major companies such as Charles Schwab, M&T Bank, and AT&T.

The event will cover four key areas essential to achieving service and experience excellence:

1. Mature your Data-Driven Strategy: Data is the backbone of any successful CX effort. Leaders must focus on collecting, analyzing, and utilizing data effectively to deliver actionable insights across the organization. This includes implementing Voice of the Customer programs and leveraging AI and data analytics to inform decision-making.

2. Redefine the Agent Experience: To keep up with customer expectations, companies must also pay attention to their agents' expectations. This means empowering agents with the tools, processes, and data they need to succeed in a hyper-competitive job market.

3. Scale Support with Innovative Technology: Technology continues to transform CX, and leaders must invest in the tools and technologies necessary to provide frictionless digital experiences, hyper-personalized journeys, and contextual experiences. This includes AI-powered IVAs and expansive knowledge bases for AI-assisted "super agents."

4. Enshrine CX at the Heart of the Business: With economic uncertainty on the horizon, it's more important than ever for stakeholders and CEOs to prioritize CX. Leaders must attribute ROI and value to CX initiatives to encourage investment, implement change management, and foster a continuous improvement mindset throughout the organization.
In conclusion, attending Reuters Events: Customer Service & Experience 2023 is a crucial step in staying ahead of the competition and ensuring your business thrives rather than regresses.

Similar Events

You May Like

Event

Reuters

0/5
(0)

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions of people worldwide every day.

10 - 11 May 2023
In-Person

Speakers and Delegates
Industry Experts and Thought Leaders

Senior Vice President, Service Delivery
Senior Vice President Customer Experience Operations
VP, Chief Experience Officer
Managing Director, Head of Client Service and Support
Chief Customer Experience Officer
Chief Operating Officer & Head of U.S. Customer Service
Principal (General Partner), Chief Experience and Marketing Officer
Senior Vice President - Customer Care
Chief Experience Officer
Sr. Vice President Customer Experience
SVP - Mobile, Online & Erica Executive
Vice President, Growth Marketing, Engagement & Analytics

Sponsors and Exhibitors
Brand, Media and Promotional Partners

Modus

Modus sales enablement platform is a destination sales reps gravitate to for easy access to content, buyer engagement tools, and just-in-time (JIT) learning.

Verint

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.

EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

ASAPP

ASAPP | 34,338 followers on LinkedIn. The AI Cloud for Contact Centers | Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals ...

Grammarly

Grammarly stands with Ukraine. We invite you to do the same. Here are some ways you can help: gram.

Worthix

Creating customer value matters more than chasing great experiences. But there is often a gap between customers’ perception of value and the value a company delivers. Success for both sides comes from closing this gap.

Organizer

Get emails from us

Thank you
Oops! Something went wrong