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Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.
Find opportunity in disruption & create a roadmap for your digital journey.
Gain valuable insights on topics such as customer journey mapping, omnichannel customer service, digital transformation and more.
Dive into an immersive experience of insightful sessions and gain practical tools and strategies you can apply to your organization.
Ensure your contact center is indispensable to the organization & create winning strategies for contact center alignment and optimization.
Frost provides banking investments and insurance services to businesses and individuals throughout Texas Founded in 1868 Frost is one of the 50 largest U S banks by asset size At Frost everything we do is aimed at making customers lives better We do
Coveo personalizes every digital experience for customers, partners, dealers, and employees.
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.
Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations.
Zenarate AI Coach helps leading brands develop confident top performing agents through Simulation Training Zenarate s AI Coach is used worldwide every day in over a dozen countries including the U S Canada Mexico Philippines India and Europe in 13 la
Acquire BPO is an award-winning, global business outsourcer with 14 locations across Australia, the Dominican Republic, the Philippines and the United States. With 10,000+ staff and over 16-years’ experience, we deliver Safe, Flexible & Innovative co
Acquire BPO is an award-winning, global business outsourcer with 14 locations across Australia, the Dominican Republic, the Philippines and the United States. With 10,000+ staff and over 16-years’ experience, we deliver Safe, Flexible & Innovative contact center and back-office services for global b
Alta Resources has always worked to be something different. Something better. As a BPO, our focus has always been the entire customer experience, not just answering the phones. We’re a privately-held company specializing in building relationships, bo
Alta Resources has always worked to be something different. Something better. As a BPO, our focus has always been the entire customer experience, not just answering the phones. We’re a privately-held company specializing in building relationships, both with our employees, our clients and our client’
We're AmplifAI, and we've created the AI-Driven People Enablement Platform for employee-centric workforces. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business o
We're AmplifAI, and we've created the AI-Driven People Enablement Platform for employee-centric workforces. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement
Welcome to C2Perform, where we help clients improve performance and keep their people. Clients in more than 25 countries trust our comprehensive performance management and employee engagement platform for their contact centers and customer support op
Welcome to C2Perform, where we help clients improve performance and keep their people. Clients in more than 25 countries trust our comprehensive performance management and employee engagement platform for their contact centers and customer support operations. We believe in the power of people, proce
CXperts is a Customer Experience (CX) consultancy solely focused on improving the experience between customers and brands across their many digital interactions. From CX Insights like user analytics, usability, and consumer studies, to CX Optimizatio
CXperts is a Customer Experience (CX) consultancy solely focused on improving the experience between customers and brands across their many digital interactions. From CX Insights like user analytics, usability, and consumer studies, to CX Optimization engagements like conversion rate optimization (C
Etech delivers next-generation BPO solutions. A global minority-owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and co
Etech delivers next-generation BPO solutions. A global minority-owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating imp
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience. Our patented AI-powered technology processe
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience. Our patented AI-powered technology processes the massive amounts of data generated by your ce
Modern QA software that powers customer loyalty. Get unfiltered visibility into what's happening with your agents, customers, CX processes, and business with a quality program built on MaestroQA.
We specialize in business transformation and provide virtual customer contact solutions for Fortune 1000 and fast-growing companies.
Outsource Consultants is a call center outsourcing advisory firm that specializes in matching companies with outsource call centers that are a perfect fit. With our team’s over 150 combined years of call center industry experience, we are uniquely po
Outsource Consultants is a call center outsourcing advisory firm that specializes in matching companies with outsource call centers that are a perfect fit. With our team’s over 150 combined years of call center industry experience, we are uniquely positioned to initiate lasting partnerships between
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.
The next-generation Knowledge Management software designed to help companies visualize and navigate processes.
Qualfon is a full-service marketing solution and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO le
Qualfon is a full-service marketing solution and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business gro
What started as an AI research company in 2002, SmartAction is now one of the leading AI-powered virtual agent solutions for contact centers over voice, chat, and SMS. While having been named “Gartner Cool Vendor” and "The Leader in AI-enhanced Self-
What started as an AI research company in 2002, SmartAction is now one of the leading AI-powered virtual agent solutions for contact centers over voice, chat, and SMS. While having been named “Gartner Cool Vendor” and "The Leader in AI-enhanced Self-Service,"by Frost & Sullivan, SmartAction is the
In a world where one superhero can handle almost any problem, our entire team of award-winning technology experts is on a mission to make your business better. With extra vision to see solutions that others can’t and vast knowledge to bridge the gaps
In a world where one superhero can handle almost any problem, our entire team of award-winning technology experts is on a mission to make your business better. With extra vision to see solutions that others can’t and vast knowledge to bridge the gaps that others don’t, we’re transformers with the kn
XSELL Technologies was founded on the belief that the behaviors of the best contact center agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. Today, the X
XSELL Technologies was founded on the belief that the behaviors of the best contact center agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. Today, the XSELL team is partnering with Fortune 50 customers
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