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The CX Exchange
28
Mar
-
29
Mar
2023
When
Fort Lauderdale

USA
Where

The CX Exchange, North America’s premier invitation-only meeting for senior CX decision-makers, is designed to help you deliver a unified customer-first strategy, transforming your entire workforce into CX champions and helping your enterprise embrace change.

Why Attend

The CX Exchange

Discuss how to align your strategies to create an optimized, personalized, and engaging customer experience.

Grow

Uncover authentic customer-centric leadership with a transformative agenda & dive deeper into the key issues Customer Experience leaders face today.

Experience

Take your data to the next level with analytics that your CEO will love & learn how to secure more investment by learning the language of the C-Suite.

Be inspired

Learn & exchange ideas with top speakers & senior CX decision-makers, including Michael Dixon, LA Metro; Melissa Zimyeski, Mayo Clinic & others.

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28 - 29 Mar 2023
In-Person

Speakers and Delegates
Industry Experts and Thought Leaders

Melissa Stossel
Chief Experience Officer
Melissa Zimyeski
Chair, Product and Experience
Nicole Bergstrom
Senior Director of Digital Accessibility
Alex Destino
Senior Director, Customer Experience Analytics and Optimization
Jennifer Walker
Senior Director of Operations
Michael Nevski
Director of Global Insights
Phil Leininger
EVP, Digital Experience
Alex Genov
Head of Customer Experience Research
Craig Antonucci
Chief Experience Officer
Amy Shore
EVP, Chief Customer Officer
Earl Morris
VP, Customer Solutions
Michael Dixon
Senior Director of Customer Experience

Sponsors and Exhibitors
Brand, Media and Promotional Partners

CSG

For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers.

For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers.

WNS

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company.

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company.

Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.

Prosodica

Prosodica provides an enterprise grade voice and speech analytics engine that businesses use to gain deep insights into customer experiences employee engagement and customer satisfaction Using state of the art artificial intelligence the engine autom

Prosodica provides an enterprise grade voice and speech analytics engine that businesses use to gain deep insights into customer experiences employee engagement and customer satisfaction Using state of the art artificial intelligence the engine autom

Glance Networks

Glance makes it easy to provide personal human to human customer experience in digital environments Glance s in the moment web and mobile cobrowse screen share and video solutions increase customer satisfaction ensure brand loyalty and drive revenue

Glance makes it easy to provide personal human to human customer experience in digital environments Glance s in the moment web and mobile cobrowse screen share and video solutions increase customer satisfaction ensure brand loyalty and drive revenue

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