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Gladly Connect Live 2023
09
May
-
10
May
2023
When
New Orleans

USA
Where

At this year’s Gladly Connect Live, you’ll learn new ways to deepen customer relationships and strengthen brand loyalty for your business with real-world, actionable strategies and fresh industry insights.

Why Attend

Gladly Connect Live 2023

Learn best-in-class strategies to turn customer service into customer loyalty.

Grow

Discover the consumer strategies like long-term loyalty, customer feedback and analytics, customer behavior, CX processes, loyalty-driven economy and more.

Experience

Take part in interactive sessions and discussions by industry experts to Learn about commerce trends and how to stay connected to the modern consumer.

Be inspired

Listen to top industry leaders and experts to gain practical applications and strategies to revolutionize your customer experience for unrealized growth.

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Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures.

09 - 10 May 2023
Hybrid

Speakers and Delegates
Industry Experts and Thought Leaders

Joseph Ansanelli
CEO
Blake Morgan
Customer Experience Futurist, Keynote Speaker, Author, Consultant
Mike Beaubrun
Director, Global Head of Customer Experience
Mara Castro
Executive Vice President, Customer Experience
Jaime Cornell
Manager of Organizational Development & Growth
Brian Kershon
Director, Global Customer Service
Meredith Klee
Director of Communications & Content
Jennifer McTurk
Senior Director of Customer Happiness
Bryan Riter
Director, Customer Care
Jim Rodden
VP of Customer Experience
Liis Saar
Director of CX

Sponsors and Exhibitors
Brand, Media and Promotional Partners

Simplr

Simplr® offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels.

Simplr® offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels.

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