Mara Castro

Executive Vice President, Customer Experience

Mara Castro is the Executive Vice President of Customer Experience at Evolve, a vacation rental management company that offers a seamless and personalized experience for property owners and guests. In her role, Castro is responsible for overseeing the company's customer experience strategy, including customer support, guest services, and property management, with a focus on creating a delightful and memorable experience for Evolve's customers. She brings extensive experience in customer experience and operations, having previously held senior roles at companies such as Vail Resorts and Exclusive Resorts. Castro is also a thought leader in the vacation rental industry and has been featured in various publications, sharing her insights on topics such as guest experience, revenue management, and service innovation. She is committed to driving customer loyalty and advocacy at Evolve through exceptional service and innovative technology.

Talks About
#customerexperience

Preferred Locations
#NorthAmerica