Susana Hawkins

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Susana Hawkins

Director of Experience Research

Best Buy

I am a Leader of Experience Strategy and Design Research seeking to guide teams in multi-disciplinary, collaborative efforts and facilitate the design of meaningful experiences that place real people at the heart of innovation.

Talks About
#research #deistrategy #designthinking #designcommunity #innovationleadership

Preferred Locations
#Northamerica

Speaking Engagements

CX Retail USA

Paid

We are delighted to launch the 1st edition of the CX Retail Exchange USA – where the most senior names in the industry will meet, exchange ideas, network and discover the latest solutions in the market.

With hybrid retail models emerging, bringing together online and in-person shopping experiences, social retail, autonomous delivery servic

12-13 September 2023

Marketing & Advertising

CX BFSI USA Exchange

Paid

Welcome to the 10th annual CX Exchange for Banking, Financial Services and Insurance. A decade of CX innovation, digitization and enhanced experiences, all conjoining to what after two years of a global pandemic and economic uncertainty is becoming a new, defining era of Customer Excellence.

Brand loyalty is dead. The customer journey is dyi

10-11 October 2023

Marketing & Advertising

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Susana Hawkins

Director of Experience Research

Speaking Engagements

CX Retail USA

CX BFSI USA Exchange