Sue Hoffman

Chief Member Experience Officer

Sue Hoffman is an accomplished, highly versatile, and innovative leader with a proven track record of delivering exceptional results. With a strong entrepreneurial mindset, she has a keen ability to drive deep digital customer experiences across various channels and products, seamlessly integrating digital platform capabilities to create highly valued multi-channel consumer journeys. Her expertise spans diverse sectors within financial services, including employee benefits, healthcare, retail, mortgage, and credit.

As a results-driven Transformation Executive, Sue excels in leading change while upholding high levels of employee engagement. She embodies the qualities of a servant leader, fostering strong relationships and promoting collaboration among partners, peers, and teams, all while serving as a trusted advisor to senior leaders. Notably, Sue thrives in solving complex problems while cultivating an inclusive and team-first culture. Her contributions leave a lasting impact on the organizations she serves.

Talks About
#leadership #customerexperience

Preferred Locations
#NorthAmerica