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Megan is Candy's Head of Customer Experience, bringing her expertise in managing support teams and building branded self-service experiences. Prior to joining Candy she worked for Freshly, developing community social support and reputation programs for the CX team. Geeking out over automated support experiences led Megan to receive her certification in Artificial Intelligence from MIT and was recognized by Google for building an e-commerce support bot for Facebook named Phoebe.
Talks About #cx #community #cxstrategy #artificialintelligence
Preferred Locations #NorthAmerica