Ken Rowen

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Ken Rowen

Director, Contact Center & Customer Experience

SCAN Health Plan

Hands-on leader specializing in leadership of contact/call centers, revenue cycle management, shared services, and business development with record of team and individual achievements. Promotes team success through active engagement and focusing on people, processes, and technology. Provides leadership to establish a culture of accountability, continuous improvement and teamwork. Excels in maintaining strong relationships with internal and external clients. Core competencies include:

• Call/Contact Centers (Onsite & Remote)
• Revenue Cycle Management (Self-Pay 1st/3rd Party & Ins.

Talks About
#revenue #cyclemanagement

Preferred Locations
#NorthAmerica

Speaking Engagements

Xperience 2023

Paid

Welcome to Genesys Xperience 2023, where we revolutionize the way personalized Customer Experience (CX) is delivered on a grand scale. Join us in the vibrant city of Denver, Colorado for an immersive in-person event that will inspire and empower you to achieve bold results with your customer and employee experiences.

At Genesys Xperience, yo

19-21 June 2023

Information Technology

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Ken Rowen

Director, Contact Center & Customer Experience

Speaking Engagements

Xperience 2023