Jessica Saperstein

Chief Customer Experience Officer

Customer-centric executive with leadership experience in marketing, operations, and strategy across industries (consumer, healthcare, technology). I engage leadership and boards to transform organizations and deliver growth through innovation, M&A, and partnerships. Within global organizations, I build teams that re-invent customer experiences across physical and digital environments via agile marketing, technology and process innovation and execute strategies that expand possibilities, inspire associates and enhance enterprise value.Specialties: corporate growth strategy, customer experience, digital transformation, product development, global brand strategy, consumer marketing strategy, digital performance marketing, strategic partnerships, e-commerce, go-to-market planning, innovation, and commercial execution.● Customer, Brand, & UX Optimization – Enhanced customer experiences across the journey. Leveraged CRM, loyalty programs, omnichannel engagement and design thinking to improve NPS, drive ease and create signature moments for global brands. Responsible for strategy, P&L, and optimization of earned (PR, social), owned (eCommerce, app, email) and paid (TV, digital) media.

Talks About
#StrategicPlanning #MarketingStrategy #Strategy

Preferred Locations
#NorthAmerica