Becky Ploeger

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Becky Ploeger

Global Head of Reservations and Customer Care

Hilton

Becky Ploeger serves Hilton as the Head of Hilton Reservations and Customer Care where she inspires innovation to deliver an elevated, world-class customer experience. Becky brings over 20 years of experience from customer-centric brands like USAA and Kohl's. She is a passionate thought leader, providing strategic execution of organization-wide initiatives that enhance productivity, quality, digitally-enabled and differentiated customer service, technology and bottom-line financial performance. Her impressive record and repeated success in fearlessly delivering transformational change through innovative hands-on operational leadership, relationship building and project management has led to millions of dollars in revenue generation and expense reduction.

Talks About
#ccw #wearehilton #contactcenters #customerexperience

Preferred Locations
#Northamerica

Speaking Engagements

CCW Executive Exchange August 2023

Paid

Join us at the CCW Executive Exchange, a premier event in the world's largest customer contact event series. This exclusive gathering is designed specifically for senior CX and Customer Contact Leaders who are seeking to stay at the forefront of industry trends and overcome critical business challenges.

Taking place in August 2023, this invi

09-11 August 2023

Marketing & Advertising

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Becky Ploeger

Global Head of Reservations and Customer Care

Speaking Engagements

CCW Executive Exchange August 2023