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In this interactive discussion, guest Joana de Quintanilha, VP, Principal Analyst at Forrester Research and Mark Smith, CSG's SVP of Digital Experience, will discuss the transformative customer and employee experience outcomes organizations can experience with the right strategy, tools and investment.
Gain actionable insights on providing proactive and personalized experiences to improve customer and employee engagement.
"Discuss the transformative customer, and employee experience outcomes organizations can experience with the right strategy, tools and investment. "
"Learn how to amplify your journey orchestration using industry-specific CX tools to drive higher customer satisfaction, sales, revenue & retention. "
"Joana de Quintanilha, Forrester Research and Mark Smith, Digital Experience, will discuss how to meet key customer demands and overcome top challenges. "
CSG is a leader in innovative customer engagement revenue management and payments solutions that make ordinary customer experiences extraordinary Our cloud first architecture and customer obsessed mindset help companies around the world launch new di
Good content. I gained a lot of new information at the event.
Great! It gave me a lot of new ideas that I can implement in my business.
For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers.
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