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IT service and support professionals are excited about the possibilities for generative AI powered by large language models (LLM), such as ChatGPT, and with good reason. But many IT leaders are struggling to understand how these tools will change how they and their teams operate. On April 11, join HDI and a panel of industry thought leaders to assess the current state of the art for large language models in IT service and support. Our panelists will share insights into some of the current capabilities of and applications for large language models in creating and empowering blended IT teams. They’ll discuss some of the early lesson’s organizations are learning about the potential and limitations of this technology. And we’ll explore their opinions on where LLM will have an immediate and long-term impact for IT organizations and where hype is well ahead of reality.
Discuss the current insights into generative AI and large language models.
Gain deep knowladge and understanding on current capabilities of and applications for large language models in creating and empowering blended IT teams.
Engage in insighful sessions and keynote discussions by industry experts and leaders to explore LLM's immediate and long-term impact on IT organizations.
Learn from key industry experts to execute a large language model implementation that will help to deliver superior IT support and service management.
In 1989, HDI became the first professional association created for the technical support industry. Since then, HDI has remained the source for professional development by offering resources to promote organization-wide success through exceptional customer service.
CAI is a global technology services firm with over 6,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities
CAI is a global technology services firm with over 6,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities.
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