2023 Patient Experience Summit
11
Sep
-
12
Sep
2023
When
Nashville

USA
Where

Meeting patients’ needs and improving financial performance have become major focus areas for hospital and health system executives facing payment pressures and the market shift towards patient-centered and value-based care. And as patients increasingly shop for Healthcare services, enhancing patient experience is regarded as a potential driver of hospital performance, since it may build reputation and brand, strengthen customer loyalty, and boost utilization of hospital services through increased referrals to family and friends. In addition, hospitals’ reimbursements from private insurers and Medicare are increasingly tied to quality performance metrics that capture patient experience as well as clinical outcomes. And improving patient experience is one of the fundamental concepts underlying the Triple Aim approach to optimizing health system performance. And overall, good patient experience is an important outcome unto itself, as patients intrinsically value the interpersonal aspects of the clinician-patient relationship, such as compassion, communication, and an overall sense of being treated with dignity and respect. This conference will explore how good patient experience is associated with higher hospital profitability and better care. Learn mechanisms through which patient experience can improve financial performance and patient-centered care and understand why patient experience is now nationally – and globally – recognized as an independent dimension of Healthcare quality.

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11 - 12 Sep 2023
In-Person

Speakers and Delegates
Industry Experts and Thought Leaders

Medical Director, Patient Relations/Patient Experience
Vice President of Patient Experience and Operations
Director, Patient Experience
Senior Manager of Patient Experience
Patient Experience Consultant
Consultant
Vice President, Care Continuum
Manager, Patient Experience
Patient- & Family-Centered Care Consultant
Program Director - System Patient Experience
Director of Health Equity
Director of Interoperability and Patient Engagement

Sponsors and Exhibitors
Brand, Media and Promotional Partners

Wolters Kluwer

Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors.

Kaizen Health

Kaizen Health enables patients from the low-income, aging, disabled and veteran communities to maintain independent living by increasing access to healthcare through connecting them with the transportation that they need to get to and from their medi

mPulse Mobile

mPulse Mobile, the leader in Conversational AI solutions for the healthcare industry, drives improved health outcomes and business efficiencies by engaging individuals with tailored and meaningful dialogue.

KLAS Research

KLAS helps healthcare providers make informed technology decisions by offering accurate, honest, and impartial vendor performance information. KLAS monitors vendor performance through interviewing thousands of healthcare providers representing health

Organizer

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